Imagine: you have a product which you have built with a development partner, an external company. They provide a full stackdevelopment team to secure the success of the product. Obviously, they are responsible for technical implementation and testing, but how can your in-house Product Manager make sure that the business vision is clearly transmitted to the people who will bring it to life?
A product owner expects to cooperate with an experienced and creative team that will help them to develop the best possible web product and satisfy end users. Confidence in product quality is essential and successful delivery depends on all interested parties understanding each other, sharing an awareness of users’ pain points and goals, and also of the business objectives that inspired the entire product.
This all usually involves two specialists: one to take care of testing and another to support everyday tasks related to requirements. However, what if you could invest in both by adding only one person to your team?
Who is the QA/BA specialist?
A quality assurance and business analyst specialist is a functional tester whose goal is also to facilitate everyday work with business requirements in the development process.
The role is designed to support the team throughout the entire product development in two major areas:
- Achieving development of a high quality web product.
- Contributing to a shared understanding between the development and product teams.
The quality assurance and business analyst will help to analyze initial goals and needs, meticulously evaluate product requirements, support the design process, ask tons of questions, facilitate communication between all interested parties, and eventually test the implemented features.
6 advantages that your team and product gets with a QA/BA
Let’s assume that the team’s goal is to create a brand new product or enhance a solution already on the market. Above all else, what is expected from them is creative thinking and the ability to solve problems. Introducing a specialist to the team who can facilitate this process, knows techniques that will help the team dig deeper into the business objective, and at the same time remembers about crucial edge cases brings a lot of value to the general team effort.
To gain a better knowledge and feedback from an experienced dev team on the subject of co-operation with a quality assurance and business analyst specialist, I conducted a simple survey asking about the biggest benefits from incorporating this role into everyday workflow. From that exercise I was able to extract six core advantages of introducing a QA/BA specialist to your organization.
1. Well-organized and maintained requirements
In order to expedite a shared understanding of what has to be done, the requirements have to be clear, precise, feasible, consistent and current. But who has the heart to keep it all constantly up to date?
A a quality assurance and business analyst makes every effort to keep the stories small and independent from the very beginning. They take care of user story mapping, well-described acceptance criteria, and easy access to other necessary elements, like designs, flows, etc. Usually, they can quickly answer developers’ questions about the expected behavior of features or end user activities, and can facilitate discussions related to concerns about the product that is being built.
2. Better understanding during testing
Good requirements should also be testable and anticipate the edge cases across that the development team will encounter. If enough attention is paid to those aspects from the very beginning then the risk of high severity bugs is definitely lower in the UAT phase.
If a a quality assurance and business analyst is part of the team, all members are encouraged to think from the start about how to verify assumptions. Eventually, someone who has deep knowledge about the features’ origins (business goals, user pains and gains, interactions with other parts of the system…) will test them. And the better the understanding of the product, the more accurate those tests are.
3. More valuable decisions, earlier
Why? What about? What if? These are examples of kind of questions that you should hear most often from a a quality assurance and business analyst. But those questions are not only aimed at product owners during requirements gathering, but also at developers during testing or just everyday work when the team needs to tackle problems.
Surprisingly, through my entire career I have heard from the clients that what they value most in cooperation with me are the questions that I persistently ask. Questions help to spot the gaps, avoid risks at early stages, think about consequences and impacts for the entire product, and encourage everyone to focus on creative solutions.
It’s important to note that all of this does not happen at the UAT phase or after production release, but much, much earlier – at the point when the ideas about the product are brought to life.
4. Happy developers
Programmers’ time is golden. Solving problems is what they like. Creating amazing products is fun for them. In many cases, browsing through a wall of text describing requirement specifications, updating every little detail, communicating all changes and maintaining documentation is not what they enjoy the most.
Having a quality assurance and business analyst as a team member leads to a situation where developers do not have to spend additional time on agreeing detailed acceptance criteria or thinking about all edge cases at stages when the requirements are still vague.
When the time is right, they can focus on evaluating the path to the feature’s goal, fix users problems, provide thorough analysis during refinement and – what they do best – actual development.
5. Efficient communication
Organizations that hire outsourced teams tend to be concerned about the quality of communication with the contractors. Especially when different time zones are a factor. Transparent communication is the key to mutual trust and success.
With a a quality assurance and business analyst in the team, the discussion is constant. They ask about objectives, reasons and decisions, but also encourage the developers to do the same. As a result, nobody is afraid anymore that their questions might be ignored or seen as silly.
Moreover, acceptance criteria do not get lost in the chain of communication because there is a dedicated person to check if the requirements are correctly organized and communicated to the team (and tested), so no one is frustrated that we forgot about something.
6. A non-technical perspective
Creating exceptional products requires that user stories are implementation-free. They should represent the expected change in end user behavior, not technical aspects of achieving the final solution (which is the developers’ role to figure out).
A a quality assurance and business analyst keeps the focus on goals and users even if it is tempting to dig into technicalities. Having someone with a different perspective on the team broadens the horizons and helps everyone to look at the various aspects and inevitable challenges from another angle. The result is that people are inspired to have deeper conversations.
The advantages listed above draw a clear picture of how a a quality assurance and business analyst role can support a team’s focus through greater understanding of the business objectives. By adding a a quality assurance and business analyst person to the development team, you ease the process of eliciting and maintaining business requirements, and securing the proper flow of knowledge and expectations during development and tests. Apart from that, out-of-the-box thinking is encouraged, you introduce a non-technical perspective and facilitate more professional internal and external communication.
