Business Analyst (Onsite Quang Trung

Business Analyst (Onsite Quang Trung - Hoàn Kiếm)

Công ty Cổ Phần nhân lực quốc tế HRI • Hà Nội

Job Purpose

The Business Analyst (BA) is responsible for analyzing business needs, translating them into digital solutions, and supporting the delivery of digital banking initiatives. The role ensures alignment between business objectives, technology implementation, customer experience, and regulatory requirements.

Key Responsibilities

Business Analysis & Requirements Management

Work with business stakeholders to gather, clarify, and document business requirements.
Translate business needs into BRD, FRD/FSD, User Stories, Acceptance Criteria.
Develop process flows, customer journeys, wireframes, and functional specifications.
Ensure requirements are aligned with business goals, customer experience, and compliance standards.

Product & Delivery Collaboration

Collaborate with Product Owners, UX Designers, Engineers, QA, and Delivery teams to define feature scope and prioritize backlog.
Participate in Agile ceremonies including sprint planning, grooming, daily stand-ups, demos, and retrospectives.
Support feature development from concept to launch and post-release optimization.

Stakeholder Management & Alignment

Act as a bridge between Business, Technology, Operations, Risk, Compliance, and Vendors.
Facilitate workshops, requirement discussions, and solution alignment sessions.
Manage stakeholder expectations and ensure timely delivery of agreed outcomes.

Data Analysis & Performance Measurement

Define success metrics and KPIs for digital initiatives (e.g., adoption rate, conversion rate, engagement).
Analyze customer behavior and product performance to recommend improvements.
Support A/B testing, experimentation, and continuous optimization.

Testing, UAT & Go-Live Support

Scope of Work / Example Initiatives

Requirements:

Experience & Knowledge

3–7 years of experience in Business Analysis, Digital Product, or Banking Technology.
Strong understanding of digital banking, fintech, or financial services.
Experience working in Agile/Scrum environments.
Knowledge of APIs, system integrations, customer journeys, and digital platforms is a plus.

Technical & Functional Skills

Ability to produce high-quality BRD, FSD/FRD, User Stories, Process Flows.
Proficiency in tools such as Jira, Confluence, Figma, Miro, Lucidchart, Excel, Power BI.
Experience with data analysis, SQL, or analytics platforms is an advantage.
Familiarity with UAT planning and test execution.

Soft Skills

Full Name *

Email Address *

Phone Number

Resume * PDF, DOC, DOCX - Max 5MB

Cover Letter